Question 1

What Is CNOVERSTOCK's General Business And Purchasing Process?

Accepted Answer

Here is how we work with our customers all over the world: 1. You contact us through various channels (website, social media, phone, email, etc.), send your enquiry and we will contact you within 24 hours. We will also update you daily with our latest stock information. 2. When you are interested in purchasing a product, please confirm your order quantity and let us determine the price. 3. Samples will be arranged for quality check and deal finalisation. 4. Generally, we can arrange bulk goods inspection after 30% deposit is paid. 5. After the inspection has been passed, we will rearrange the goods and produce a final packing list. 6. Re-labelling services can be provided at an additional charge, provided that no damage is caused to the product. 7. Please arrange your balance payment according to the final packing list. 8. Please advise your freight forwarder's contact information so that we can work with them to process your shipment. You may choose to use one of our freight forwarders. Please make sure you can follow this business schedule before we proceed. We appreciate your kind cooperation.

Question 2

What Is Your Minimum Order Quantity? Can We Take Partial Quantities?

Accepted Answer

Normally, if the volume of a single stock lot does not exceed one 20GP container, you must take the entire lot in one single shipment. If the total volume exceeds one 20ft container, you will need to order a minimum of one 20GP container. In fact, we have no restrictions on MOQs, but the problem lies in the supply chain. For example, if you buy 100 pieces from us and we need to pay customs clearance fees in China to ship those 100 pieces of clothing from our city to the port in a container, and you have to think that when those goods arrive at your port, you will need to pay someone to split those goods out of the container, customs clearance fees and taxes to ship those 100 pieces of clothing from the port to your warehouse, the average cost of shipping 100 pieces of clothing The average cost of shipping 100 pieces of clothing will be 100 times more than if you were shipping 10,000 pieces, which would make your business unprofitable. No one wants to do something that is unprofitable.

Question 3

Can I Buy One Or Two Pieces For Myself Or As A Gift For My Family?

Accepted Answer

We appreciate that you like our products, but the price tag on this site does not include shipping, which is at least $25 or more. It is therefore relatively uneconomical to buy one or two products from us as you can certainly find them cheaper in your local market and this rule applies anywhere, regardless of the country you are from.

Question 4

Can You Combine Different Batches Of Stock Into One Container?

Accepted Answer

Yes, we can do that.

Question 5

Why Do You Charge A Sample Fee? How Can I Get A Sample?

Accepted Answer

Every time we show a new stock lot, many buyers ask for a sample. Unfortunately, we have a limited number of samples in our office and it is difficult for us to meet the needs of all potential buyers at the same time. Therefore, for first time buyers we usually ask for a minimum sample fee of $20, which is not calculated on the unit cost of the product. This is only to ensure that all potential enquiries for our stock batches are of genuine interest. We hope our customers will understand this. OK, now send us an email and you will get a sample

Question 6

How Long Will It Take For The Sample To Arrive At My Office?

Accepted Answer

It depends. If we send via FeDex, UPS, DHL or TNT, it will take up to 7 working days to arrive.

Question 7

If The Sample Does Not Meet My Requirements, Can You Refund The Sample Fee?

Accepted Answer

Absolutely. We will refund your sample fee when we complete the transaction, or if you can return the sample to us within 20 days of receiving it, with shipping charges prepaid.

Question 8

Can You Change The Label Or Tags?

Accepted Answer

Yes, we will do our best to accommodate your request. For products where new labels can be attached without any potential damage or breakage, label or label alterations will be provided. This is part of our value added service to ensure that any trademark, copyright, registered brand infringement or any other legal issues are avoided. We have several experienced factories working with us for label re-stitching and repackaging. Please note that additional costs will be incurred and the exact amount will be calculated based on your change request. Please email us to discuss this further.

Question 9

What Are The Reasons For Stocking Products? How Can You Guarantee The Quality Of These Goods in Stock? Are They in Stock Due To Some Defect?

Accepted Answer

Firstly, you cannot say "no" to the price of these stock goods. Secondly, not all stock is in stock because of a defect. Today, due to COVID19, there are many orders cancelled, some due to factory delivery times and some due to cancellation by the buyer. Thirdly, we assure you that every garment that leaves our factory is checked by hand by our workers and we guarantee the quality of every piece. Whenever we purchase any stock lot, we always make the assessment of sample and bulk quality a top priority. Only stock lots that are free from any major defects are offered to our buyers.

Question 10

Do You Offer Stock Lots Of Quality Goods?

Accepted Answer

Our aim is to offer the best quality goods at their respective price points. All stock lots have been pre-checked by our quality assurance staff or agents and only quality stock lots will be offered to our buyers. If there are any minor defects, we will, without exception, keep you informed of any such problems. In addition, we will always advise our buyers to visit our warehouse for a pre-shipment inspection in person. If you wish to appoint a third party organisation to oversee the inspection, we are always happy to make the necessary arrangements for this process.